Apple Service Centers in Metro Manila at a Glance
Mobile Care currently publishes 17 Metro Manila service-store locations: nine participating Apple Premium Partner branches and eight dedicated Metro Manila service centers. Beyond the Box publishes two Apple Authorized Service Provider locations, one in Greenhills and another in Bonifacio High Street.
| Authorized service location | City | Google Maps | |
|---|---|---|---|
| Mobile Care at Ayala Malls Vertis North | Quezon City | Power Mac Center Facebook | Open in Google Maps |
| Power Mac Center Service Center at The Annex, SM North EDSA | Quezon City | Power Mac Center Facebook | Open in Google Maps |
| Power Mac Center Service Center at TriNoma | Quezon City | Power Mac Center Facebook | Open in Google Maps |
| Power Mac Center Service Center at Robinsons Magnolia | Quezon City | Power Mac Center Facebook | Open in Google Maps |
| Mobile Care at SM City Marikina | Marikina | Power Mac Center Facebook | Open in Google Maps |
| Mobile Care at The Podium | Mandaluyong | Power Mac Center Facebook | Open in Google Maps |
| Power Mac Center Service Center at SM Megamall | Mandaluyong | Power Mac Center Facebook | Open in Google Maps |
| Mobile Care at Northeast Square | San Juan | Power Mac Center Facebook | Open in Google Maps |
| Beyond the Box Service Center at V-Mall Greenhills | San Juan | Beyond the Box Facebook | Open in Google Maps |
| Power Mac Center Service Center at Greenbelt 3 | Makati | Power Mac Center Facebook | Open in Google Maps |
| Mobile Care at Glorietta 5 | Makati | Power Mac Center Facebook | Open in Google Maps |
| Power Mac Center Service Center at Power Plant Mall | Makati | Power Mac Center Facebook | Open in Google Maps |
| Power Mac Center Service Center at Bonifacio High Street | Taguig | Power Mac Center Facebook | Open in Google Maps |
| Beyond the Box Service Center at Bonifacio High Street | Taguig | Beyond the Box Facebook | Open in Google Maps |
| Power Mac Center Service Center at SM Mall of Asia | Pasay | Power Mac Center Facebook | Open in Google Maps |
| Mobile Care at S’ Maison | Pasay | Power Mac Center Facebook | Open in Google Maps |
| Power Mac Center Service Center at Festival Mall | Muntinlupa | Power Mac Center Facebook | Open in Google Maps |
The Power Mac Center map links above come from Mobile Care’s current service-location directory. The Beyond the Box links open Google Maps searches for the two addresses published on its official service page.
Complete List of Authorized Apple Service Centers in Metro Manila
Quezon City
1. Mobile Care at Ayala Malls Vertis North
Published location: Third floor, Ayala Malls Vertis North, Quezon City
Facebook: Power Mac Center official Facebook page
Google Maps: Mobile Care at Ayala Malls Vertis North
This dedicated service center is accessible from North Avenue and the North EDSA area. Power Mac Center previously published branch-specific hours of 11:00 a.m. to 9:00 p.m. from Monday to Thursday and 11:00 a.m. to 10:00 p.m. from Friday to Sunday. Confirm the current schedule before travelling because mall and holiday hours can change.
2. Power Mac Center Service Center at The Annex, SM North EDSA
Location: The Annex, SM City North EDSA, Quezon City
Facebook: Power Mac Center official Facebook page
Google Maps: Service Center at The Annex
Mobile Care lists The Annex among its participating Apple Premium Partner service-store locations. Ask whether the branch will perform the repair onsite or accept the device for transfer to another service facility.
3. Power Mac Center Service Center at TriNoma
Location: TriNoma, North Avenue, Quezon City
Facebook: Power Mac Center official Facebook page
Google Maps: Service Center at TriNoma
The TriNoma branch is useful for customers travelling through the North Avenue MRT station and nearby Quezon City communities. Confirm product eligibility before visiting because some repairs are available only at selected service centers.
4. Power Mac Center Service Center at Robinsons Magnolia
Location: Robinsons Magnolia, Aurora Boulevard, Quezon City
Facebook: Power Mac Center official Facebook page
Google Maps: Service Center at Robinsons Magnolia
This participating service location can serve customers from New Manila, Cubao, San Juan and nearby areas. Call first to confirm whether appointments or walk-ins are currently accepted.
Marikina
5. Mobile Care at SM City Marikina
Location: SM City Marikina, Marcos Highway, Marikina City
Facebook: Power Mac Center official Facebook page
Google Maps: Mobile Care at SM City Marikina
Mobile Care lists SM City Marikina as a dedicated Metro Manila service location. It is a practical choice for customers from Marikina, eastern Quezon City, Pasig and the Marcos Highway corridor.
Mandaluyong
6. Mobile Care at The Podium
Location: The Podium, ADB Avenue, Ortigas Center, Mandaluyong City
Facebook: Power Mac Center official Facebook page
Google Maps: Mobile Care at The Podium
The Podium location is suitable for customers working around Ortigas Center, San Antonio, Kapitolyo and the surrounding Pasig-Mandaluyong business district.
7. Power Mac Center Service Center at SM Megamall
Location: SM Megamall, EDSA, Mandaluyong City
Facebook: Power Mac Center official Facebook page
Google Maps: Service Center at SM Megamall
SM Megamall is listed as an Apple Premium Partner service-store location. Ask whether your device will be repaired onsite, accepted for assessment or transferred to a dedicated facility.
San Juan
8. Mobile Care at Northeast Square
Location: Northeast Square, Connecticut Street, Greenhills, San Juan City
Facebook: Power Mac Center official Facebook page
Google Maps: Mobile Care at Northeast Square
Northeast Square is a dedicated Mobile Care location. Do not confuse it with the separate Beyond the Box service center inside V-Mall Greenhills.
9. Beyond the Box Service Center at V-Mall Greenhills
Address: Third floor, V-Mall Greenhills Shopping Center, San Juan City
Landline: (02) 8570 9608
Viber: 0917 557 4522
Email: service@beyondthebox.ph
Facebook: Beyond the Box official Facebook page
Google Maps: Beyond the Box Service Center at V-Mall
Published operating hours:
- Monday to Thursday: 10:00 a.m. to 8:00 p.m.
- Friday to Sunday: 10:00 a.m. to 9:00 p.m.
Beyond the Box identifies the V-Mall branch as an Apple Authorized Service Provider and provides online appointment booking.
Makati
10. Power Mac Center Service Center at Greenbelt 3
Location: Greenbelt 3, Ayala Center, Makati City
Facebook: Power Mac Center official Facebook page
Google Maps: Service Center at Greenbelt 3
Greenbelt 3 is one of the current Apple Premium Partner service-store locations in Makati. It is accessible from the Ayala central business district and nearby transport connections.
11. Mobile Care at Glorietta 5
Location: Glorietta 5, Ayala Center, Makati City
Facebook: Power Mac Center official Facebook page
Google Maps: Mobile Care at Glorietta 5
Glorietta 5 is listed as a dedicated Mobile Care service center rather than only a retail location.
12. Power Mac Center Service Center at Power Plant Mall
Location: Power Plant Mall, Rockwell Center, Makati City
Facebook: Power Mac Center official Facebook page
Google Maps: Service Center at Power Plant Mall
This service-store location can be useful for customers from Rockwell, Poblacion, Mandaluyong and nearby Makati neighborhoods.
Taguig
13. Power Mac Center Service Center at Bonifacio High Street
Location: Bonifacio High Street, Bonifacio Global City, Taguig
Facebook: Power Mac Center official Facebook page
Google Maps: Power Mac Center Service Center at Bonifacio High Street
Power Mac Center and Beyond the Box both operate service locations in the Bonifacio High Street area. Check the business name carefully when navigating.
14. Beyond the Box Service Center at Bonifacio High Street
Address: Lower ground floor, C3 Bonifacio High Street, 30th Street corner 7th Avenue, Taguig City
Landline: (02) 8866 1725
Viber: 0917 713 8203
Email: service@beyondthebox.ph
Facebook: Beyond the Box official Facebook page
Google Maps: Beyond the Box Service Center at BGC
Published operating hours: Monday to Sunday, 10:00 a.m. to 8:00 p.m.
Beyond the Box provides drop-off service, appointment booking and repair-status tracking for this location.
Pasay
15. Power Mac Center Service Center at SM Mall of Asia
Location: SM Mall of Asia, Pasay City
Facebook: Power Mac Center official Facebook page
Google Maps: Service Center at SM Mall of Asia
The Mall of Asia branch is a participating Apple Premium Partner service-store location for customers around Pasay, Parañaque and the Manila Bay area.
16. Mobile Care at S’ Maison
Location: S’ Maison at Conrad Manila, Pasay City
Facebook: Power Mac Center official Facebook page
Google Maps: Mobile Care at S’ Maison
S’ Maison is listed as a dedicated Mobile Care location and is separate from the Power Mac Center service-store listing at SM Mall of Asia.
Muntinlupa
17. Power Mac Center Service Center at Festival Mall
Location: Festival Mall, Alabang, Muntinlupa City
Facebook: Power Mac Center official Facebook page
Google Maps: Service Center at Festival Mall
Festival Mall is the southernmost Mobile Care service-store location in this Metro Manila directory. It is a practical option for customers from Alabang, Las Piñas, southern Metro Manila and nearby parts of Laguna and Cavite.
Why Choose an Apple Authorized Service Provider?
Repairs use genuine Apple parts
Apple states that its certified service uses genuine parts designed and tested according to Apple’s safety and performance standards. Authorized providers can inspect the device, explain the available repair options and prepare an estimate.
Technicians follow Apple service procedures
Mobile Care says its repairs are performed using Apple-prescribed tools by Apple-certified engineers. Beyond the Box also states that its technicians have completed Apple training and certification.
Warranty claims can be assessed properly
Apple’s one-year limited warranty generally covers manufacturing issues. It does not normally cover accidental damage or batteries that have degraded through ordinary use. Final eligibility depends on inspection, coverage status and Apple’s warranty terms.
Repairs include an official service record
An authorized provider can provide an intake record, diagnosis and quotation. This is useful when an employer, insurer or device owner needs proof of the problem and proposed repair.
How to Book an Appointment
Start through Apple Support
Use Apple Support Philippines to begin a repair request.
- Select your device.
- Choose the problem category.
- Sign in using your Apple Account when requested.
- Review the troubleshooting or repair options.
- Choose in-person service.
- Select an available authorized provider.
- Follow the scheduling instructions.
Apple Support can also help arrange an iPhone screen repair or battery replacement.
Book directly with Beyond the Box
Use the Beyond the Box appointment system to choose Greenhills or Bonifacio High Street and select an available schedule.
Contact Mobile Care
Mobile Care currently publishes the following customer-care channels:
- Hotline: (02) 8725-4762
- Email: serviceupdate@powermaccenter.com
- Customer-care schedule: Monday to Saturday, 8:00 a.m. to 5:00 p.m.
Mobile Care also offers carry-in repair, selected store drop-off, ship-and-fix service and certain onsite services for Mac devices.
What to Do Before Bringing Your Device
Back up your files
Apple advises users to back up their iPhone or iPad and make sure iCloud synchronization has completed before service. Your device may need to be erased, restored or replaced during diagnosis or repair.
For a Mac, create a current backup because service may require the startup disk to be erased or replaced.
Turn off Find My
Apple may be unable to service a device while Find My remains active. Turn it off before surrendering the device, or follow the provider’s instructions when you arrive.
Remove cards and passes
Remove payment cards, transport cards and other passes from Apple Wallet. This limits unnecessary access to sensitive information while the device is being inspected.
Remove accessories and SIM cards
Remove cases, screen attachments, straps and unrelated accessories unless they are directly connected to the reported problem. Mobile Care also instructs customers to remove SIM cards before surrendering a device.
Bring the required documents
Bring:
- The affected device
- Accessories related to the problem
- Proof of purchase, when available
- A valid government-issued ID
- Previous repair documentation
- An authorization letter when another person is submitting the device
Apple says some repairs may require proof of purchase. Mobile Care asks representatives to bring an authorization letter and valid identification for the owner and representative.
Services Offered
Authorized service availability depends on the product, model, age, condition and replacement-part availability.
Common service concerns include:
- iPhone screen and display damage
- Battery diagnosis and replacement
- Charging and power problems
- Camera concerns
- Speaker and microphone issues
- Software restoration
- iPad display and charging problems
- Mac startup and hardware diagnostics
- MacBook keyboard, battery and display concerns
- Apple Watch diagnosis
- AirPods assessment
- Apple TV and accessory diagnosis
- Warranty and AppleCare coverage checks
Mobile Care also provides ship-and-fix service for customers who cannot easily reach a branch.
Published Apple Repair Diagnostic Fees
The figures below are diagnostic and software-service fees published by the providers. They are not complete repair prices and generally exclude replacement parts.
Mobile Care Published Fees
| Product | Diagnostic fee | Software-fix fee |
|---|---|---|
| iPad Air and iPad mini | ₱1,500 | ₱800 |
| iPad Pro | ₱1,800 | ₱800 |
| Apple Watch | ₱1,200 | ₱800 |
| iPhone 11 and earlier | ₱1,800 | ₱800 |
| iPhone 12 and later | ₱2,000 | ₱800 |
| Mac portables | ₱2,500 | ₱2,000 |
| iMac, Mac mini and Cinema Display | ₱3,000 | ₱2,000 |
| Mac Pro and iMac Pro | ₱3,500 | ₱2,000 |
| Apple accessories and selected audio products | ₱600 | Not listed |
| AirPods | ₱800 | Not listed |
| Apple TV and selected network products | ₱600 | ₱600 |
Mobile Care states that the diagnostic fee is non-refundable and does not include the price of replacement parts or components.
Beyond the Box Published Fees
| Product | Diagnostic fee | Software-fix fee |
|---|---|---|
| Apple Watch | ₱500 | ₱800 |
| iPad | ₱1,000 | ₱800 |
| iPhone | ₱1,300 | ₱800 |
| MacBook, MacBook Air and MacBook Pro | ₱2,500 | ₱1,500 |
| Mac, iMac, Mac mini and Mac Pro | ₱3,000 | ₱1,500 |
| Apple accessories | ₱500 | Not listed |
| AirPods | ₱500 | Not listed |
| Apple TV and Apple AirPort | ₱500 | ₱600 |
These fees were published on the Beyond the Box service page. Request a written quotation because the final cost depends on diagnosis, coverage and required parts.
How Long Does an Apple Repair Take?
Mobile Care publishes the following planning periods:
- Mac diagnosis: approximately two to three days
- Mac repair: around one to two weeks when parts are available, with a published maximum of three to four weeks
- iPhone, iPad and Apple Watch diagnosis: approximately one to two days
- iPhone, iPad and Apple Watch repair: around two to three weeks when replacement parts must be ordered, with a published maximum of about one month
Beyond the Box states that selected iPhone 6 to iPhone 11 battery services may be completed on the same day. Other repairs commonly take two to three weeks when parts must be ordered. This should not be treated as a guarantee for every model or repair.
Ask these questions before leaving your device:
- Is the required part currently in stock?
- Is the estimate counted in calendar days or working days?
- Will the device be repaired or replaced?
- Will you receive a quotation before work begins?
- How will status updates be sent?
- Is there a deadline for collecting the repaired device?
Authorized Reseller vs Authorized Service Provider
An authorized reseller and an authorized service provider are not automatically the same thing.
| Type | Main function |
|---|---|
| Apple Authorized Reseller | Sells legitimate Apple products |
| Apple Premium Partner | Operates an Apple-focused retail environment and may offer participating service intake |
| Apple Authorized Service Provider | Performs Apple-authorized diagnosis and eligible repairs |
| Independent Repair Provider | Performs approved out-of-warranty repairs within a limited program |
| Unaffiliated repair shop | Operates without Apple service authorization |
A retail branch may accept a device for drop-off but send it to another facility for diagnosis. Ask where the repair will be performed and which provider will issue the quotation.
Frequently Asked Questions
Are there physical Apple Stores in the Philippines?
Apple operates its Philippine online store and support channels. Customers seeking physical retail or repair assistance generally use authorized resellers, Apple Premium Partners and Apple Authorized Service Providers.
Where can I claim an Apple warranty in Metro Manila?
Begin through Apple Support Philippines and choose an authorized provider shown for your device and problem. Mobile Care and Beyond the Box currently publish service locations across Metro Manila.
Do I need an appointment?
An appointment is recommended even when a branch accepts walk-ins. It gives the provider an opportunity to confirm that the branch supports your product and that the appropriate intake service is available.
Can an Apple service center repair a device bought abroad?
The provider can inspect the device, but warranty and service eligibility may depend on the model, regional configuration, proof of purchase and availability of compatible replacement parts.
Can I get a same-day repair?
Same-day repair is possible only for selected services when the required part and technician are available. Most hardware repairs should not be assumed to be same-day.
How much does an iPhone repair cost?
There is no single repair price. The final amount depends on the iPhone model, damage, warranty status and replacement parts. Diagnostic and software fees may apply even when you decide not to proceed with the repair.
What should I bring?
Bring the device, relevant accessories, proof of purchase when available and a government-issued ID. Back up your data, remove Wallet cards and turn off Find My before surrendering the device.
Will my files be deleted?
They can be. Apple and the service providers advise creating a backup because diagnosis, restoration, replacement or repair may erase the device.
Is Abenson an authorized Apple reseller?
Authorization can apply to particular retailers, locations or programs and can change. Check Apple’s current sales and service locator rather than assuming that every branch of a retailer has the same authorization or repair capability.
Which Apple service center is closest to me?
Use the clickable Google Maps links in the directory, then compare travel time, appointment availability and supported products. The nearest branch may not be the right branch for a specialized repair.
Final Apple Service Checklist
Before leaving home:
- Start the request through Apple Support.
- Confirm the exact service-center name.
- Open the Google Maps listing.
- Check the provider’s official Facebook page for announcements.
- Confirm appointment or walk-in availability.
- Confirm that the branch accepts your product.
- Back up all important data.
- Finish iCloud synchronization.
- Remove Wallet cards and passes.
- Turn off Find My.
- Remove the SIM and unrelated accessories.
- Bring proof of purchase.
- Bring a government-issued ID.
- Photograph the device’s current condition.
- Ask about the diagnostic fee.
- Request a written quotation.
- Ask about the estimated turnaround time.
- Keep the intake receipt and service reference number.
The best approach is to verify the provider through Apple Support, contact the chosen service center and confirm the branch before travelling. That extra step can prevent a wasted trip through Metro Manila and help protect your device, personal data and warranty claim.
