Tips: How to call a landline using #SMART & #SUN prepaid numbers

Calling a Philippine landline from Smart Prepaid? Dial 0 + area code + complete local landline number. For Greater Metro Manila, that means 02 + eight-digit number, for example 02 8XXX XXXX. If your SIM was sold as Sun Prepaid, use the same Smart Prepaid guidance first: Sun Prepaid subscribers were rebranded to Smart Prepaid. Check your load and the applicable call price before a long call.

Destination	What to dial from a Philippine mobile	Check before calling
Greater Metro Manila landline	02 + 8-digit local number	Do not use an old 7-digit Metro Manila number
Provincial landline	0 + that location’s area code + complete local number	Confirm the recipient’s area code and local-number length
Number saved in +63 format	+63 + area code without its opening 0 + local number	Remove the extra 0 after +63

The X characters above are placeholders, not working phone numbers. Ask the recipient for the complete number if you have only an old seven-digit Metro Manila listing. PLDT says all Greater Metro Manila 02 numbers moved to eight local digits.

Step by step from Smart or former Sun Prepaid

Confirm the landline number. Get the geographic area code and complete local number from the business or person you are calling.
Check your regular load. On Smart Prepaid, dial *123# → Bal:Svcs → Balance, or view the balance in the Smart app. Use the SIM that will make the call.
Read the offer terms. A promo described as unlimited mobile-network calls should not be assumed to cover landlines. Check the current Smart app or *123# offer description for any fixed-line inclusion.
Dial the complete number. For Greater Metro Manila, enter 02 followed by all eight local digits. For another location, enter 0, its area code and its full local number.
If the call fails, recheck the area code, number length, account balance and any call restrictions before trying again.

What changed for Sun Prepaid?

PLDT’s annual disclosure says Sun Prepaid subscribers were rebranded to Smart Prepaid on 21 October 2020. An active legacy Sun Prepaid SIM should therefore start with Smart’s current account and balance instructions. Legacy Sun postpaid arrangements can differ; check the account type with Smart support before relying on prepaid steps or buying a promo.

Does an unlimited-call promo include landlines?

Only if the specific offer says so. Read the landline or fixed-line inclusion on the offer shown in your Smart app or *123# before relying on it. If you do not have eligible landline minutes, the call may use regular load at the rate applicable to your account. We have not listed a peso-per-minute figure because current prices depend on the plan or offer selected.

Calling over VoLTE

Smart says eligible Smart Prepaid and TNT users can call PLDT and non-PLDT landlines through VoLTE, with voice calls charged normally. VoLTE is a calling technology, not free landline minutes. A landline call does not require a special VoLTE prefix in the number.

Fix the three most common dialing errors

“Number cannot be completed”: confirm that the landline is active and use all eight local digits for an 02-area number.
“Insufficient balance”: check regular load on the calling SIM; data or a mobile-only call promo may not pay for a landline call.
Wrong location: use the recipient’s geographic area code rather than the mobile prefix of the person who gave you the number.

Quick answers

How do I call an 02 landline from Smart?

Enter 02 followed by the complete eight-digit Greater Metro Manila landline number, then press Call.

How do I call an 02 landline using an old Sun Prepaid SIM?

Use the same dialing format. Check that the SIM is active, has sufficient regular load and is on an offer covering fixed-line calls if you expect promo minutes.

How do I save an 02 landline for international dialing?

Replace the domestic opening zero with the Philippines country code: +63 2 followed by the eight local digits. Do not keep both +63 and the extra 0.